National Operations Manager, Commercial Risk

The Baldwin Group; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The Baldwin Group seeks a National Operations Manager, Commercial Risk to optimize national processes and ensure service excellence across the Commercial Risk segment. The role drives consistency in workflows, compliance, and client servicing standards, partnering with regional leaders and cross-functional teams to implement best practices.

With significant autonomy, you will influence enterprise-level decisions on operational efficiency and client experience, leading strategic initiatives and

Qualifications

• Bachelor’s degree in business, risk management, or related field.
• 6–8 years in insurance brokerage operations with process improvement experience.
• Strong understanding of commercial insurance workflows and compliance.

Responsibilities

• Develop and implement national operational standards for Commercial Risk servicing.
• Identify inefficiencies and lead initiatives to streamline workflows across regions.
• Ensure regulatory compliance, internal controls, and audit readiness.
• Collaborate with IT and business leaders to optimize agency systems and automation.
• Establish KPIs and dashboards to measure operational effectiveness.
• Partner with regional leaders to align initiatives with business goals.

Skills

Operational best practices

Analytical thinking

Stakeholder management

Microsoft Office

Cross-functional leadership

Education

Bachelor’s degree in business

Risk management

Tools

Microsoft Office Suite

Agency management platforms

Job description

## National Operations Manager, Commercial RiskApply: Remote: Remote US: Full time: Posted Today: JR110243The National Operations Manager, Commercial Risk serves as a recognized subject matter expert responsible for optimizing operational processes and ensuring service excellence across the Commercial Risk segment nationally. This role drives consistency in workflows, compliance, and client servicing standards, while partnering with regional leaders and cross-functional teams to implement best practices and operational improvements. The incumbent operates with significant autonomy and influences enterprise-level decisions related to operational efficiency and client experience.## Position SummaryThe National Operations Manager, Commercial Risk serves as a recognized subject matter expert responsible for optimizing operational processes and ensuring service excellence across the Commercial Risk segment nationally. This role drives consistency in workflows, compliance, and client servicing standards, while partnering with regional leaders and cross-functional teams to implement best practices and operational improvements. The incumbent operates with significant autonomy and influences enterprise-level decisions related to operational efficiency and client experience.## Primary Responsibilities* Develop and implement national operational standards and best practices for Commercial Risk servicing and support functions.* Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions.* Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions.* Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools for operational efficiency.* Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement.* Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives.* Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization.* Lead operational integration efforts during mergers, acquisitions, or organizational restructuring.## Required Knowledge, Skills & Abilities* Advanced knowledge of operational best practices and process improvement methodologies.* Strong analytical and problem-solving skills with ability to interpret data and drive decisions.* Excellent communication and stakeholder management skills.* Proficiency in Microsoft Office Suite and familiarity with agency management platforms.* Ability to influence and lead cross-functional initiatives without direct authority.## Qualifications* Bachelor’s degree in business, risk management, or related field.* 6–8 years in insurance brokerage operations, with demonstrated expertise in Commercial Risk and process improvement.* Strong understanding of commercial insurance workflows, compliance requirements, and agency management systems.* Experience with national or multi-regional operational oversight and change management initiatives.