Remote National Accounts Relationship Lead

Renaissance Life & Health Insurance Company of America; Indianapolis (IN); Remote; USD 130,000 - 140,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America is seeking a National Accounts Relationship Manager to lead strategic account plans for large employer groups and broker relationships. You will coordinate service delivery, conduct renewal planning, and manage open enrollment activities while driving growth and client satisfaction.

Remote work is available for this national role. The role requires five years of experience in employee benefits account management and strong CRM skills, with a

Qualifications

• Bachelor’s degree in business administration or related field.
• At least five years of experience in employee benefits account management, sales, sales support, underwriting, or client service.
• Experience with large, complex, or national accounts preferred.
• Group dental, vision, life, disability, and ancillary product knowledge strongly preferred.

Responsibilities

• Develop and execute strategic account plans for assigned national accounts, including retention, growth, client engagement, service delivery, and relationship objectives.
• Build and maintain relationships with client decision-makers, benefits leaders, brokers, consultants, and other key stakeholders across multiple locations or business units.
• Serve as the primary point of accountability for the overall client experience; coordinate internal partners to provide timely, consistent, and effective service.
• Lead regular client and broker meetings, stewardship reviews, business reviews, and strategic planning discussions; communicate performance, trends, risks, and recommended actions.
• Partner with sales leadership, underwriting, implementation, operations, claims, billing, and other teams to develop and deliver renewal strategies, rate actions, plan design alternatives, and proposals.
• Analyze account performance, utilization, service metrics, financial results, and client feedback to identify risks, improvement opportunities, and solutions aligned with client objectives.
• Identify and pursue opportunities to add lines of coverage, expand participation, and strengthen the overall relationship while supporting profitable growth.
• Negotiate and coordinate renewal appeals, service commitments, and plan changes with internal partners, brokers, consultants, and policyholders.
• Lead or support finalist presentations, implementation planning, enrollment strategy, open enrollment meetings, and communication planning for new and existing national accounts.
• Develop account-specific service strategies and escalation plans; own resolution of complex, non-routine issues and communicate progress through closure.
• Anticipate accounts at risk, document concerns and action plans, and engage appropriate leaders and partners early to support retention.
• Maintain complete and accurate client documentation, opportunities, issues, meetings, commitments, and follow-up activities in Salesforce.
• Keep clients and brokers informed of product, service, process, and policy enhancements that may affect their benefit programs.
• Serve as a subject matter resource to account management and sales associates; share best practices and contribute to training and development as appropriate.
• Identify process, policy, technology, or service gaps that may affect client satisfaction and collaborate with internal partners to implement improvements.
• Participate in departmental and enterprise initiatives that improve service, efficiency, knowledge, and the client experience.
• Perform other duties and responsibilities as needed or assigned by the Director.

Skills

Strategic accounts

Relationship management

Renewals leadership

Salesforce

Microsoft Excel

PowerPoint

Word

Education

Bachelor’s degree in business administration

Tools

Salesforce.com

Microsoft Outlook

Excel

PowerPoint

Word

Job description

Renaissance Life & Health Insurance Company of America is seeking a National Accounts Relationship Manager to lead strategic account plans for large employer groups and broker relationships. You will coordinate service delivery, conduct renewal planning, and manage open enrollment activities while driving growth and client satisfaction.

Remote work is available for this national role. The role requires five years of experience in employee benefits account management and strong CRM skills, with a