Remote NAC Customer Solutions Expert

Asurion; United States; On-site; USD 27,552 - 35,817; Full time

Job summary

Asurion is seeking Customer Solutions Experts for a remote, inbound call center role. You will be the first contact for customers starting or enhancing AT&T services, building relationships and delivering tailored solutions to boost satisfaction and loyalty.

The position emphasizes high-quality customer interactions, discovery-based questioning, and education on current promotions and bundled offerings, with a 40-hour workweek including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service, sales, or call center environments preferred.
• Strong communication and active listening skills.
• Ability to multitask across multiple systems while engaging with customers.
• Problem-solving mindset with attention to detail.
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
• Naturally outgoing individual who thrives in human interaction.
• Comfortable working onsite in a fast-paced, metrics-driven call center environment.
• Basic technical aptitude for troubleshooting devices and navigating digital tools.

Responsibilities

• Handle inbound calls from new and existing AT&T customers interested in wireless and related services.
• Meet or exceed performance metrics related to sales, customer satisfaction, and call quality.
• Establish rapport quickly and create a positive, professional customer experience.
• Use discovery-based questioning to uncover customer needs and recommend appropriate products, services, and promotions.
• Assist customers with setting up new accounts and services, device activations and troubleshooting, billing inquiries and account navigation, and educate about current promotions and plans.
• Navigate and utilize multiple internal systems/tools daily to research, document, and resolve customer needs.
• Maintain accurate and detailed records of customer interactions.
• Work a varied 5-day per week full-time schedule (40 hours per week), including evenings, weekends, and holidays.
• Adhere to assigned work schedules with regular attendance and openness to feedback.

Skills

Communication

Active listening

Multitasking

Problem solving

Adaptability

Team player

Remote work readiness

Education

High school diploma or equivalent

Job description

Asurion is seeking Customer Solutions Experts for a remote, inbound call center role. You will be the first contact for customers starting or enhancing AT&T services, building relationships and delivering tailored solutions to boost satisfaction and loyalty.

The position emphasizes high-quality customer interactions, discovery-based questioning, and education on current promotions and bundled offerings, with a 40-hour workweek including evenings, weekends, and holidays.