Remote Multichannel Support Specialist - Bahasa Fluent

MoneyGram International; United States; Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life and Accident Insurance

Remote work flexibility

Tuition Reimbursement

Transportation Allowance

Job summary

MoneyGram is seeking a Customer Support Specialist to be the first point of contact for customers and agents across phone, chat, email, and social channels. You will resolve inquiries and process requests while upholding policies and quality standards.

The role requires at least one year in customer service; strong English and Indonesian; proficiency with MS Office; and the ability to stay professional under pressure in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service or related field.
• Proficiency in English and Indonesian for effective communication.

Responsibilities

• Handle inquiries across phone, chat, email, and social media.
• Provide accurate information on MoneyGram products, services, and policies.
• Resolve inquiries and process requests in line with procedures and compliance.
• Verify customer information and adhere to security and fraud prevention protocols.
• Document interactions in designated systems and escalate when needed.

Skills

Bilingual English/Indonesian

Customer service

Communication

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

MoneyGram is seeking a Customer Support Specialist to be the first point of contact for customers and agents across phone, chat, email, and social channels. You will resolve inquiries and process requests while upholding policies and quality standards.

The role requires at least one year in customer service; strong English and Indonesian; proficiency with MS Office; and the ability to stay professional under pressure in a fast-paced environment.