Customer Support Specialist - Malay Speaker

AffiliateUp; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Medical insurance budget

Professional education budget

Language learning budget

Wellness budget

Job summary

AffiliateUp is seeking a remote Customer Support Specialist to respond to customer inquiries via live chat, messaging platforms, the ticketing system, and phone, delivering timely and professional solutions.

The ideal candidate speaks Bahasa Melayu, demonstrates excellent communication and interpersonal skills, and can work independently from a dedicated quiet workspace while collaborating with other departments to resolve issues.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in speaking Bahasa Melayu.
• Strong interpersonal and customer service skill.
• High level of professionalism.
• Strong attention to detail with good organizational and time management skills.
• Ability to work collaboratively in a team and with other departments.
• Own a laptop and have a stable, reliable internet connection.
• Have a dedicated and quiet workspace suitable for remote work.

Responsibilities

• Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner.
• Understand customer needs and provide appropriate solutions.
• Resolve product or service issues and follow up to ensure they are fully resolved.
• Deliver excellent customer service and build positive relationships with customers.
• Handle customer concerns and resolve conflicts professionally.
• Work closely with the team to achieve shared goals.
• Maintain high-quality standards when handling customer inquiries.

Skills

Communication skills

Bahasa Melayu

Customer service

Professionalism

Attention to detail

Time management

Team collaboration

Remote work setup

Job description

Responsibilities

• Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
• Understand customer needs and provide appropriate solutions
• Resolve product or service issues and follow up to ensure they are fully resolved
• Deliver excellent customer service and build positive relationships with customers
• Handle customer concerns and resolve conflicts professionally
• Work closely with the team to achieve shared goals
• Maintain high-quality standards when handling customer inquiries

Requirements

• Excellent verbal and written communication skills
• Proficient in speaking Bahasa Melayu
• Strong interpersonal and customer service skill
• High level of professionalism
• Strong attention to detail with good organizational and time management skills
• Ability to work collaboratively in a team and with other departments
• Own a laptop and have a stable, reliable internet connection
• Have a dedicated and quiet workspace suitable for remote work

We Offer

• 8 paid sick leave shifts per year
• 12 paid vacation leave shifts per year
• Medical insurance budget
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)