Remote MSP Systems Engineer

SHI; Des Moines (IA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Professional growth

Diversity commitment

Remote work options

Job summary

SHI International Corp. is seeking a Systems Engineer to join our MSP team. You will implement, administer, and troubleshoot Windows Server environments for multiple customers, with a focus on Active Directory, Entra ID, and Microsoft infrastructure services.

The role requires strong troubleshooting, documentation, and collaboration with cross-functional teams across cloud and hybrid environments. Remote work is supported for this full-time position.

Qualifications

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Working knowledge of current Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• Working PowerShell skills for administration, data collection, and repeatable operational tasks.
• Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.

Responsibilities

• Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
• Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
• Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
• Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
• Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
• Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
• Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
• Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
• Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

PowerShell

Virtualization

Security hardening

Troubleshooting

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Microsoft System Center

Windows Admin Center

VMware vSphere

Hyper-V

Job description

SHI International Corp. is seeking a Systems Engineer to join our MSP team. You will implement, administer, and troubleshoot Windows Server environments for multiple customers, with a focus on Active Directory, Entra ID, and Microsoft infrastructure services.

The role requires strong troubleshooting, documentation, and collaboration with cross-functional teams across cloud and hybrid environments. Remote work is supported for this full-time position.