Remote MSP Support Team Lead - IT & Client Experience

SWK Technologies, Inc.; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Work From Home

Job summary

SWK Technologies, Inc. is seeking an experienced Team Lead to oversee our Support Services team in a remote-first environment. You will lead IT professionals, manage client communications, and drive improvements to ensure outstanding support for our clients.

Join a culture of learning and teamwork, participate in weekly tech discussions, and shape service enhancements while maintaining strong leadership and communication.

Qualifications

• Proven leadership and IT support experience.
• Experience managing a remote support team.
• Strong written and verbal communication skills.
• Experience with Halo PSA and CRM tools.
• Ability to learn new processes quickly.

Responsibilities

• Oversee the Support Services team and ensure high-quality client support.
• Manage client communications and drive process improvements.
• Foster a positive team culture and uphold best practices in customer support.
• Collaborate in weekly tech discussions and contribute to service improvements.

Skills

Leadership

Customer service

Communication

Team management

Tools

Halo PSA

Microsoft 365

Azure

InTune

EntraID

Job description

SWK Technologies, Inc. is seeking an experienced Team Lead to oversee our Support Services team in a remote-first environment. You will lead IT professionals, manage client communications, and drive improvements to ensure outstanding support for our clients.

Join a culture of learning and teamwork, participate in weekly tech discussions, and shape service enhancements while maintaining strong leadership and communication.