Remote MSP Project Coordinator for U.S. Clients

Bit by Bit Inc; United States; À distance; USD 11 000 - 20 000; Plein temps

Avantages offerts par ce poste

Two weeks paid vacation

Remote-friendly MSP environment

Résumé du poste

Bit By Bit Inc. is seeking a highly organized Project Coordinator to move client IT projects from planning through execution and handoff.

You will coordinate resources across engineering, service desks, and vendors, maintain milestones, and ensure clear next actions for multi-project delivery in a fast-paced MSP environment. You will interact with US-based clients and internal teams, maintain project documentation, and escalate risks early.

Qualifications

• 2–4+ years of experience in project coordination, project administration, or project management, ideally in technology or professional services.
• Demonstrated ability to coordinate multiple projects or workstreams at the same time while maintaining attention to detail.
• Strong written and spoken English, including the ability to communicate professionally with U.S.-based clients and colleagues.
• Strong organizational, follow-up, prioritization, and time-management skills.
• Comfort working with technical professionals and learning the terminology and workflow of IT projects.
• Experience using a project management, ticketing, PSA, workflow, or task-tracking platform.
• Ability to identify risks, dependencies, and stalled work and take appropriate action rather than waiting for direction.
• Ability to work independently in a distributed team while remaining responsive, collaborative, and accountable.
• Ability and willingness to work a full-time schedule aligned with U.S. Eastern Time.
• Preferred Qualifications
• Previous experience within a Managed Services Provider (MSP), IT services company, or other client-facing technology environment.
• Experience withproject management platform and software.
• Familiarity with PSA/RMM or service management tools such as ConnectWise, Autotask, N-able, Kaseya, NinjaOne, or similar platforms.
• Understanding of MSP workflows, SLAs, ticketing, asset management, change management, and service handoffs.
• Exposure to Microsoft 365, Azure, networking, cloud, infrastructure, device deployment, or migration projects.
• CAPM, PMP, or other formal project management training/certification.

Responsabilités

• Support project initiation, scope clarification, and Statement of Work (SOW) documentation for multiple client projects simultaneously.
• Coordinate resources across project engineering, service desk, NOC/SOC, vendors, and other internal teams to support project execution.
• Track milestones, deliverables, dependencies, risks, action items, and decisions using project management tools.
• Maintain clear ownership and next actions across projects and proactively follow up with responsible parties.
• Identify stalled work, missed commitments, resource conflicts, or emerging risks and elevate them before they affect delivery.
• Assist with project budgeting, forecasting, scheduling, and tracking work against financial expectations.
• Coordinate engineering time with resource/dispatch teams and help resolve scheduling conflicts.
• Support project meetings by preparing agendas, documenting decisions, capturing action items, and following through on commitments.

Connaissances

Project coordination

English communication

Organizational skills

Time management

IT project experience

MSP familiarity

Outils

ConnectWise

Autotask

N-able

Kaseya

NinjaOne

Description du poste

Bit By Bit Inc. is seeking a highly organized Project Coordinator to move client IT projects from planning through execution and handoff.

You will coordinate resources across engineering, service desks, and vendors, maintain milestones, and ensure clear next actions for multi-project delivery in a fast-paced MSP environment. You will interact with US-based clients and internal teams, maintain project documentation, and escalate risks early.