Remote Motorsports Customer Experience Specialist

Apex Race Parts; United States; Remote; USD 27.000 - 35.000; Vollzeit

Benefits dieser Stelle

Remote work

Health benefits

401(k) with company contributions

Paid time off

Zusammenfassung

Apex Wheels is seeking a Customer Service Specialist to deliver front-line support for motorsports customers, focusing on accurate, timely responses and proactive problem solving rather than scripted replies.

You will collaborate daily with the Fitment, Fulfillment, and Production teams to ensure orders ship right and on time, while building a helpful self-service resource library for customers. This role is remote-friendly within the contiguous United States and follows Pacific Time hours.

Qualifikationen

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• Experience with Google Suite and MS Office; Zendesk, RingCentral, NetSuite is a plus.

Aufgaben

• Deliver best-in-class customer service via inbound/outbound calls, email, and other channels.
• Assist customers with placing orders and updating existing ones.
• Process returns, exchanges, warranties, and refunds efficiently.
• Provide timely updates on order status and shipments to customers.
• Collaborate with cross-functional teams to resolve issues and improve the customer journey.

Kenntnisse

Customer service

Phone support

Communication

Remote work

Motor sports knowledge

Ausbildung

High school diploma

Tools

Google Suite

MS Office

Zendesk

NetSuite

RingCentral

MacOS

Jobbeschreibung

Apex Wheels is seeking a Customer Service Specialist to deliver front-line support for motorsports customers, focusing on accurate, timely responses and proactive problem solving rather than scripted replies.

You will collaborate daily with the Fitment, Fulfillment, and Production teams to ensure orders ship right and on time, while building a helpful self-service resource library for customers. This role is remote-friendly within the contiguous United States and follows Pacific Time hours.