Client Success & Support Specialist

Wheels; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Wheels is seeking a Customer Support Specialist in the United States to deliver outstanding service to clients and drivers. You will collaborate with Account Managers and operations to handle requests accurately and with urgency, maintaining high standards of responsiveness and care.

The role emphasizes task management, multi-channel communication, and data accuracy, with opportunities to work within CRM systems and Salesforce to optimize client outcomes and satisfaction.

Qualifications

• High School Diploma required.
• Minimum 1 year of customer service experience in a high-volume, multi-tasking environment.
• Salesforce experience preferred.
• Spanish language proficiency desired.

Responsibilities

• Collaborate with a diverse portfolio of clients and drivers.
• Respond to client and driver inquiries across multiple channels.
• Enter and manage customer requests in CRM and internal systems.
• Escalate issues to the Supervisor and appropriate personnel when needed.
• Provide accurate follow-through on tasks to support client satisfaction.

Skills

Communication

Microsoft Office

Time management

Problem solving

Diplomacy

Collaboration

Adaptability

Autonomy

Prioritization

Attention to detail

Education

High School Diploma

Tools

Salesforce

Fleetview

P2P

Job description

Wheels is seeking a Customer Support Specialist in the United States to deliver outstanding service to clients and drivers. You will collaborate with Account Managers and operations to handle requests accurately and with urgency, maintaining high standards of responsiveness and care.

The role emphasizes task management, multi-channel communication, and data accuracy, with opportunities to work within CRM systems and Salesforce to optimize client outcomes and satisfaction.