Remote Mortgage Servicing & Investor Operations Analyst

Habitat For Humanity Of Durham; United States; Remote; USD 75,000 - 150,000; Full time

Job summary

PNC seeks a Business Analysis Advisor within Retail Bank Operations. This remote role supports Retail Lending Solutions and Mortgage Investor Operations, driving process improvement, reporting and analytics across Freddie Mac, Fannie Mae and investor portfolios.

You will translate business needs, mentor associates, and lead cross‑functional projects with finance, risk and technology partners to deliver effective solutions and sustainable controls.

Qualifications

• Directs the research, discovery, collection and interpretation of business requirements.
• Mentors, leads, and coaches other associates to affect knowledge transfer and policy/documentation.
• Translates business needs and processes by partnering with stakeholders to determine and articulate needs.
• Leads project management processes through planning, QA and effectiveness assessment; drives reporting.

Responsibilities

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

Skills

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Education

Bachelor's degree

Job description

PNC seeks a Business Analysis Advisor within Retail Bank Operations. This remote role supports Retail Lending Solutions and Mortgage Investor Operations, driving process improvement, reporting and analytics across Freddie Mac, Fannie Mae and investor portfolios.

You will translate business needs, mentor associates, and lead cross‑functional projects with finance, risk and technology partners to deliver effective solutions and sustainable controls.