Remote Mortgage Servicing Strategy Advisor

PNC Financial Services Group, Inc.; Northern (KY); Hybrid; USD 75,000 - 150,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Business Analysis Advisor within the Retail Bank Operations organization.

This remote role supports Retail Lending Servicing and Mortgage Investor Operations, driving process improvement, data analysis, and reporting to guide strategic decisions. The ideal candidate has experience in mortgage servicing, investor reporting, and reconciliations, with strong collaboration across business and technology teams.

Qualifications

• Experience gathering and translating business requirements into actionable solutions.
• Strong data analysis and reporting to support decision-making.
• Experience with process improvement and documentation.

Responsibilities

• Directs research, discovery, and interpretation of business requirements.
• Mentors and leads associates in business analysis practices.
• Plans and oversees multiple business analysis projects and reporting distributions.
• Communicates with stakeholders and technology teams to align on solutions.

Skills

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Business Analysis Advisor within the Retail Bank Operations organization.

This remote role supports Retail Lending Servicing and Mortgage Investor Operations, driving process improvement, data analysis, and reporting to guide strategic decisions. The ideal candidate has experience in mortgage servicing, investor reporting, and reconciliations, with strong collaboration across business and technology teams.