Remote Mortgage Loan Support Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is hiring a Virtual Sales Assistant to support Mortgage Loan Originators with pre-qualifications, applications, and customer communications. The role requires coordinating documents, ensuring compliance with product guidelines, and liaising across Loan Consultants, Fulfillment, and Sales Support.

Ideal candidates have at least one year of mortgage-related experience, strong written and verbal communication skills, and a solid understanding of federal lending regulations.

Qualifications

• Minimum one-year customer service, mortgage processing or loan originations experience.
• Broad understanding of residential mortgage loans.
• Strong written and verbal communications skills.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated ability to learn and apply policies and guidelines.

Responsibilities

• Enter pre-qualifications and applications in the Loan Origination system.
• Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
• Identify loan adjustments and execute change of circumstance in the loan origination system.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Work with customers to set expectations including rate inquiries, appointments, loan status and other information deemed necessary.
• Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
• Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
• Assisting in other areas as needed.

Skills

Customer service

Mortgage processing

Loan originations

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

Fifth Third Bank is hiring a Virtual Sales Assistant to support Mortgage Loan Originators with pre-qualifications, applications, and customer communications. The role requires coordinating documents, ensuring compliance with product guidelines, and liaising across Loan Consultants, Fulfillment, and Sales Support.

Ideal candidates have at least one year of mortgage-related experience, strong written and verbal communication skills, and a solid understanding of federal lending regulations.