Virtual Sales Assistant - 11AM-8PM EST M-F

Fifth Third Bank; Cincinnati (OH); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is hiring a Virtual Sales Assistant to support Mortgage Loan Originators with pre-qualifications, applications, and customer communications. The role requires coordinating documents, ensuring compliance with product guidelines, and liaising across Loan Consultants, Fulfillment, and Sales Support.

Ideal candidates have at least one year of mortgage-related experience, strong written and verbal communication skills, and a solid understanding of federal lending regulations.

Qualifications

• Minimum one-year customer service, mortgage processing or loan originations experience.
• Broad understanding of residential mortgage loans.
• Strong written and verbal communications skills.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated ability to learn and apply policies and guidelines.

Responsibilities

• Enter pre-qualifications and applications in the Loan Origination system.
• Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
• Identify loan adjustments and execute change of circumstance in the loan origination system.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Work with customers to set expectations including rate inquiries, appointments, loan status and other information deemed necessary.
• Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
• Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
• Assisting in other areas as needed.

Skills

Customer service

Mortgage processing

Loan originations

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provides a wide range of duties related to the day-to-day sales functions of a Mortgage Loan Originator. This position will support a multitude of Mortgage Loan Officers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Duties & Responsibilities

• Enter pre-qualifications and applications in the Loan Origination system.
• Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
• Identify loan adjustments and execute change of circumstance in the loan origination system.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary.
• Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
• Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
• Assisting in other areas as needed.

SUPERVISORY RESPONSIBILITIES: None

Minimum Knowledge, Skills And Abilities Required

• High school diploma or equivalent.
• Minimum one-year customer service, mortgage processing or loan originations experience.
• Broad understanding of residential mortgage loans.
• Proven computer skills with knowledge of windows based applications.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
• Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Virtual Sales Assistant - 11AM-8PM EST M-F

Total Base Pay Range 43,680.00 - 69,900.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Virtual, Virginia 00000

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.