Remote Mortgage Default Training Lead

Insight Global; San Diego (CA); Remote; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking a training lead for the Default Servicing teams, owning onboarding, material development, and ongoing coaching across Foreclosure, Bankruptcy, Claims, Conveyance, Property Preservation, and Loss Mitigation. You will ensure adherence to investor guidelines, lifecycle knowledge, and compliance requirements.

The role requires 5-7+ years mortgage servicing experience, 2-3+ years of leadership or training leadership, and proven ability to create training materials, SOPs, and

Qualifications

• Bachelor's degree in Accounting/Finance or related field.
• 5-7+ years of mortgage servicing experience with strong knowledge of Foreclosure, Bankruptcy, Claims and Default Servicing.
• 2-3+ years of leadership, supervisory, or training experience.
• Strong understanding of the mortgage loan lifecycle and investor guidelines.
• Experience creating training materials, process documentation, and process maps.
• Proficiency with Microsoft Office, especially PowerPoint and Excel.
• Strong presentation and communication skills.
• Experience as a dedicated trainer, learning & development specialist, or curriculum developer.
• Experience using ICE Mortgage Technology.
• Experience creating training programs in Canva or similar tools.
• Previous experience developing onboarding programs and training content.

Responsibilities

• Train new hires and existing employees on the mortgage loan lifecycle and default servicing processes.
• Create and maintain training guides, process maps, SOPs, and reference materials.
• Support large onboarding classes and manage training schedules independently.
• Work closely with servicing leaders and Investor Relations teams.
• Ensure employees understand investor guidelines, compliance requirements, and operational processes.
• Deliver virtual and instructor-led training sessions.
• Identify training gaps and provide ongoing coaching and development.
• Support process and system changes through training initiatives.

Skills

Mortgage servicing experience

Leadership / training experience

Communication skills

Presentation skills

Education

Bachelor's degree in Accounting/Finance

Tools

ICE Mortgage Technology

PowerPoint

Excel

Canva

Job description

Insight Global is seeking a training lead for the Default Servicing teams, owning onboarding, material development, and ongoing coaching across Foreclosure, Bankruptcy, Claims, Conveyance, Property Preservation, and Loss Mitigation. You will ensure adherence to investor guidelines, lifecycle knowledge, and compliance requirements.

The role requires 5-7+ years mortgage servicing experience, 2-3+ years of leadership or training leadership, and proven ability to create training materials, SOPs, and