Remote Modern Workplace Engineering Manager

Southern New Hampshire University; United States; Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

High-quality medical insurance

Low-deductible plans

5 weeks paid time off

Employer-funded retirement

Free tuition program

Parental leave

Mental health resources

Job summary

Southern New Hampshire University seeks a seasoned Modern Workplace Engineering Manager to lead a team of engineers and administrators, shaping strategy and delivery across Microsoft 365, identity, and device management. You will act as a hands-on tech leader, shaping roadmaps and engineering standards while guiding cross-functional teams through complex initiatives.

You will balance people leadership with technical execution, partnering with the Director on budgeting, vendor management, and

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Three or more years of formal people-management, supervisory, technical-leadership, or team-leadership experience.
• Bachelor’s degree or equivalent years of experience in lieu of degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Experience troubleshooting complex technical issues and guiding engineers through resolution.
• Experience designing, implementing, and supporting enterprise-scale technology solutions.
• Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation.
• Demonstrated experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and technical resources.
• Working knowledge of IT service-management, security, governance, and change-management practices.

Responsibilities

• Lead, coach, and develop a team of Modern Workplace engineers and administrators.
• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.
• Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Support incident, problem, change, request, release, and configuration-management practices.
• Evaluate emerging technologies and recommend improvements to the Modern Workplace environment.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.
• Other responsibilities as assigned

Skills

Microsoft 365 administration

Endpoint management

Identity & security

Team leadership

Technical troubleshooting

Education

Bachelor’s degree

Tools

Intune

MECM

Autopilot

Power Platform

SharePoint

OneDrive

Windows/macOS management

Job description

Southern New Hampshire University seeks a seasoned Modern Workplace Engineering Manager to lead a team of engineers and administrators, shaping strategy and delivery across Microsoft 365, identity, and device management. You will act as a hands-on tech leader, shaping roadmaps and engineering standards while guiding cross-functional teams through complex initiatives.

You will balance people leadership with technical execution, partnering with the Director on budgeting, vendor management, and