Remote Modern Workplace Engineering Manager

Southern New Hampshire University; Eagle (ID); Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

Paid time off

Retirement plan

Tuition assistance

Parental leave

Mental health resources

Job summary

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to guide daily operations, engineering, and continuous improvement of Modern Workplace services. You will lead engineers while staying hands-on in design, troubleshooting, and deployment across Microsoft 365, identity, automation, and device management.

You will translate strategy into technical roadmaps, coach staff, and collaborate with cross-functional teams to deliver secure, scalable solutions in a

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Three or more years of formal people-management, supervisory, technical‑leadership, or team‑leadership experience.
• Bachelor's degree or equivalent years of experience in lieu of degree acceptable.
• Strong hands‑on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines.

Responsibilities

• Lead, coach, and develop a team of Modern Workplace engineers and administrators.
• Provide hands‑on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device‑management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one‑on‑one meetings, performance discussions, technical coaching, and professional‑development planning.
• Identify skill gaps and create opportunities for cross‑training, knowledge sharing, mentoring, and technical growth.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Support incident, problem, change, request, release, and configuration‑management practices.
• Evaluate emerging technologies and recommend improvements to the Modern Workplace environment.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.
• Other responsibilities as assigned

Skills

Microsoft 365

Endpoint engineering

People management

Infrastructure

Systems administration

Education

Bachelor's degree or equivalent

Job description

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to guide daily operations, engineering, and continuous improvement of Modern Workplace services. You will lead engineers while staying hands-on in design, troubleshooting, and deployment across Microsoft 365, identity, automation, and device management.

You will translate strategy into technical roadmaps, coach staff, and collaborate with cross-functional teams to deliver secure, scalable solutions in a