Remote Mobile Service Coordinator

Blue Springs Ford; Blue Springs (MO); On-site; USD 42,000 - 61,000; Full time

Job summary

Balderston Auto Group seeks a Mobile/Remote Service Coordinator to oversee mobile service operations at the dealership. You will manage repairs orders, coordinate parts, and schedule mobile units while ensuring excellent customer communication and satisfaction.

The role emphasizes accurate RO processing, fleet outreach, and collaboration with the Parts and Marketing teams to maximize efficiency and service quality.

Qualifications

• Knowledge of Service Advisor functions and dealership workflows.
• Experience with RO (repair order) processes and parts coordination.
• Strong customer-service orientation and communication skills.
• Business mindset with ability to drive efficiency and schedules.
• Leadership qualities for coordinating teams and vendors.

Responsibilities

• Manage RO Process - RO creation and closeout.
• Act as Mobile Service Advisor - ensure parts availability and RO accuracy.
• Coordinate with Parts Department for repairs and inventory.
• Schedule and route Mobile Service units for optimal efficiency.
• Dispatch technicians and communicate with customers pre/during service.
• ProspectFleet: collaborate with Fleet staff for new business.
• Partner with Marketing to promote Mobile Service offerings.

Skills

Service advisor functions

Dealership operations

Customer focus

Business acumen

People leadership

Job description

Balderston Auto Group seeks a Mobile/Remote Service Coordinator to oversee mobile service operations at the dealership. You will manage repairs orders, coordinate parts, and schedule mobile units while ensuring excellent customer communication and satisfaction.

The role emphasizes accurate RO processing, fleet outreach, and collaboration with the Parts and Marketing teams to maximize efficiency and service quality.