Remote Microsoft Cloud - Professional Services Project Manager

TrustedTech; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401(k) with 4% match

Paid vacation

Parental leave

STD/Life/AD&D and voluntary benefits

EAP

Disability coverage

Job summary

TrustedTech is seeking a Project Manager for Professional Services to own projects end-to-end, from intake to closure, ensuring on-time delivery within scope and budget. You will work with Delivery Managers, Cloud Delivery Architects, Account Managers, and clients to maintain TrustedTech's standards for quality and execution.

The role requires 7+ years of PM experience, strong communication, and ability to manage multiple concurrent projects in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of project management experience.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Understanding of Waterfall, Agile, or hybrid project methodologies.
• Strong communication skills with technical and non-technical stakeholders.
• Proficient in managing multiple projects simultaneously while delivering high-quality, white-glove service.
• Excellent organizational, communication, and problem-solving skills.
• Knowledge of Microsoft Office 365, Salesforce, and PSA/project management tools.
• Adapts well to fast-paced, dynamic environments with shifting priorities.
• Ability to meet deadlines and work under pressure independently, as well as in a team setting.
• Advanced level of computer skills, including Microsoft Word and Excel.

Responsibilities

• Own and manage Professional Services projects from intake through closure, ensuring scope, timeline, and budget adherence.
• Translate the signed statement of work into a detailed project plan, defining phases, milestones, and resource needs.
• Lead project kickoff sessions, aligning internal teams and clients on goals, roles, and success criteria.
• Conduct post-project evaluations to capture lessons learned and close out projects cleanly.
• Serve as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.
• Coordinate cross-functional resources, including architects, vendors, and partners.
• Lead internal and client meetings, ensuring accountability and follow-through.
• Facilitate alignment on priorities and decisions, resolving conflicts between stakeholders as they arise.
• Monitor risks, dependencies, and progress, proactively escalating issues to leadership as needed.
• Oversee day-to-day project execution, ensuring deliverables meet quality standards and client expectations.
• Track project performance against scope, budget, and timeline, adjusting plans as needed to stay on course.
• Identify and resolve delivery bottlenecks, escalating unresolved issues to leadership.
• Maintain accurate project documentation, including project plans, schedules, risk/issue logs, and change records.
• Deliver weekly project status reports to clients and internal stakeholders, highlighting progress, risks, and upcoming milestones.
• Track and document scope changes, ensuring change orders are properly reviewed and recorded.
• Maintain a centralized repository of project artifacts for audit and reference purposes.
• Support continuous improvement of PMO templates, standards, and processes.
• Identify recurring inefficiencies in project delivery and recommend process improvements.
• Contribute to the development of playbooks and best practices for common engagement types.
• Ensure project execution aligns with established PMO governance and quality standards.
• Develop and maintain detailed project schedules and communication strategies aligned with project objectives, ensuring on-time delivery across the project lifecycle.
• Identify schedule risks early and build contingency plans to protect key milestones.
• Adjust project timelines as scope or resource changes occur, communicating impacts to stakeholders.
• Coordinate with internal teams to align resource availability with project schedules.

Skills

Project management

Communication

Stakeholder management

Schedule management

Waterfall/Agile/Hybrid

Microsoft Office 365

Salesforce

PSA tools

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

PSA tools

Job description

TrustedTech is seeking a Project Manager for Professional Services to own projects end-to-end, from intake to closure, ensuring on-time delivery within scope and budget. You will work with Delivery Managers, Cloud Delivery Architects, Account Managers, and clients to maintain TrustedTech's standards for quality and execution.

The role requires 7+ years of PM experience, strong communication, and ability to manage multiple concurrent projects in a fast-paced environment.