Remote MFP Tech: Customer-Centric IT Support

Pacific Office Automation Inc.; United States; Remote; USD 44,000 - 61,000; Full time

Benefits offered by this job

Advancement

401k match

Medical

Dental

Vision

PTO

Vacation

Sick leave

FSA

Job summary

Pacific Office Automation, a leading document imaging and technology dealer, seeks an On Site Customer Tech Support to join the Remote MFP Support team at a local Oregon/Idaho/Washington/Utah office. The role welcomes problem solvers who are detail-oriented and capable of multitasking; entry-level training is available.

Responsibilities include remote troubleshooting, customer communication, and collaboration with sales and field technicians to resolve network issues.

Qualifications

• 0–2 years of experience with TCP/IP networking.
• Willingness and capability to learn new technologies.
• Excellent written and oral communication skills.

Responsibilities

• Remotely access client computers to troubleshoot devices and network connectivity.
• Communicate with customers via phone and email to gather troubleshooting information.
• Work with sales representatives, customers, and field technicians to resolve network problems.
• Be part of a fun, growing department focused on customer success.

Skills

TCP/IP networking

Customer service

Problem solving

Communication

Willingness to learn

Windows 10 / Mac OS

VPN / network protocols

Education

Associates degree preferred

Tools

VPN

Routing

Network analysis tools

Job description

Pacific Office Automation, a leading document imaging and technology dealer, seeks an On Site Customer Tech Support to join the Remote MFP Support team at a local Oregon/Idaho/Washington/Utah office. The role welcomes problem solvers who are detail-oriented and capable of multitasking; entry-level training is available.

Responsibilities include remote troubleshooting, customer communication, and collaboration with sales and field technicians to resolve network issues.