Remote MFP Support Technician – Customer Tech Expert

Pacific Office Automation Inc.; Beaverton (OR); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

FSA program

Job summary

Pacific Office Automation is hiring an On-Site Customer Tech Support to join the Remote MFP Support team at a local office in Oregon. You will troubleshoot network issues remotely and assist customers with multi‑functional devices as part of a dynamic, growth-focused department.

The role welcomes problem solvers, with training provided for entry‑level candidates. Expect collaboration with sales, field technicians, and a strong emphasis on customer success and service quality.

Qualifications

• 0–2 years of experience with TCP/IP networking.
• Some computer knowledge plus willingness to learn.
• Natural problem-solving ability and focus on customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Use software to remotely access client computers to diagnose network issues with copiers and scanners.
• Communicate with customers via phone, email to gather troubleshooting information.
• Work with sales reps, customers, and field techs to resolve network problems.
• Be part of a growing department and culture focused on customer success.

Skills

TCP/IP Networking

Customer service

Communication skills

Multitasking

Willingness to learn

Tools

Windows 10

Mac OS

Server OS

Job description

Pacific Office Automation is hiring an On-Site Customer Tech Support to join the Remote MFP Support team at a local office in Oregon. You will troubleshoot network issues remotely and assist customers with multi‑functional devices as part of a dynamic, growth-focused department.

The role welcomes problem solvers, with training provided for entry‑level candidates. Expect collaboration with sales, field technicians, and a strong emphasis on customer success and service quality.