Remote MFP Technician

Pacific Office Automation Inc.; United States; Remote; USD 44,000 - 61,000; Full time

Benefits offered by this job

Advancement

401k match

Medical

Dental

Vision

PTO

Vacation

Sick leave

FSA

Job summary

Pacific Office Automation, a leading document imaging and technology dealer, seeks an On Site Customer Tech Support to join the Remote MFP Support team at a local Oregon/Idaho/Washington/Utah office. The role welcomes problem solvers who are detail-oriented and capable of multitasking; entry-level training is available.

Responsibilities include remote troubleshooting, customer communication, and collaboration with sales and field technicians to resolve network issues.

Qualifications

• 0–2 years of experience with TCP/IP networking.
• Willingness and capability to learn new technologies.
• Excellent written and oral communication skills.

Responsibilities

• Remotely access client computers to troubleshoot devices and network connectivity.
• Communicate with customers via phone and email to gather troubleshooting information.
• Work with sales representatives, customers, and field technicians to resolve network problems.
• Be part of a fun, growing department focused on customer success.

Skills

TCP/IP networking

Customer service

Problem solving

Communication

Willingness to learn

Windows 10 / Mac OS

VPN / network protocols

Education

Associates degree preferred

Tools

VPN

Routing

Network analysis tools

Job description

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to 30 branches located in ten western states With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation youll find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure

Position

We are seeking a On Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon Idaho Washington or Utah If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too

Essential Job Duties

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi functional devices such as copiers and scanners
• Communicate with customers via phone email etc to gather information for troubleshooting
• Work closely with sales representatives customers and field technicians to resolve network related problems
• Be a part of a fun growing and dynamic department and culture focused on providing the highest level of customer success

Qualifications

• 0 2 Years of experience working with TCP IP Networking
• Some computer knowledge mixed with a willingness and capability to learn
• Natural problem solving ability combined with a passion for fantastic customer service
• Excellent written and oral communication skills
• Ability to work in a fast paced environment
• Preferred but not required Qualifications Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferred
• Network or A Certifications a plus
• Knowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferred

Compensation

Varies by location to reflect differences in local labor markets cost of living and regional wage requirements The applicable pay range will be based on the positions work location

• Seattle Area 21302900hour
• Tacoma & Bellingham Areas 20002700hour
• Tri Cities Area 20002500hour

Benefits

• Advancement and growth into leadership roles
• Potential to advance to roles within other departments such as field networking
• Managed IT services unified communications etc
• Team player environment
• Medical
• Dental
• Vision
• Life insurance plans
• Matched 401k
• PTO
• Vacation
• Sick Leave
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger

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