Remote MFP Support Technician

Pacific Office Automation Inc.; Bend (OR); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

FSA Program

Advancement opportunities

Job summary

Pacific Office Automation Inc. is seeking an On-Site Customer Tech Support professional to join our Remote MFP Support team at a local Oregon office. Entry-level candidates are welcome with training available; experienced technicians preferred.

The role involves remotely accessing client PCs, diagnosing network issues with copiers/scanners, and collaborating with sales reps and field technicians to resolve problems while delivering outstanding customer service.

Qualifications

• 0-2 years of experience in TCP/IP networking.
• Willingness to learn and strong problem-solving.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Use software to remotely access client computers to diagnose and troubleshoot network connectivity for multi-functional devices.
• Communicate with customers via phone, email to gather information for troubleshooting.
• Work closely with sales reps, customers, and field technicians to resolve network-related problems.
• Be part of a fun, growing department and culture focused on customer success.

Skills

TCP/IP Networking

Excellent communication

Customer service

Willingness to learn

Fast-paced work

Education

Network+ or A+ Certification

Tools

Windows 10

macOS

Job description

Pacific Office Automation Inc. is seeking an On-Site Customer Tech Support professional to join our Remote MFP Support team at a local Oregon office. Entry-level candidates are welcome with training available; experienced technicians preferred.

The role involves remotely accessing client PCs, diagnosing network issues with copiers/scanners, and collaborating with sales reps and field technicians to resolve problems while delivering outstanding customer service.