Remote Merchant Support Specialist - Credit Card & Payments

U.S. Bank; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic life insurance

Short-term and long-term disability

Pregnancy disability and parentalleave

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is hiring a remote Merchant Support Specialist to provide high-quality service to merchants, answering inquiries about credit card processing and related systems.

You will diagnose issues, guide merchants through solutions, and communicate policies clearly. Based in the United States with a Tuesday–Saturday 2:30pm–11:00pm EST schedule, you’ll work from home, using Microsoft Office and CRM tools to assist clients, escalate complex cases as needed, and contribute to a positive customer

Qualifications

• Two or more years of customer service experience.
• Experience handling merchant inquiries by phone.
• Ability to troubleshoot and resolve issues with courtesy.

Responsibilities

• Provide high quality customer service to merchants via phone.
• Respond to inquiries regarding merchant credit card processing.
• Troubleshoot and diagnose problems and offer solutions.
• Escalate complex issues as needed.

Skills

Customer service

Verbal communication

Problem solving

Negotiation skills

Phone skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

U.S. Bank is hiring a remote Merchant Support Specialist to provide high-quality service to merchants, answering inquiries about credit card processing and related systems.

You will diagnose issues, guide merchants through solutions, and communicate policies clearly. Based in the United States with a Tuesday–Saturday 2:30pm–11:00pm EST schedule, you’ll work from home, using Microsoft Office and CRM tools to assist clients, escalate complex cases as needed, and contribute to a positive customer