Merchant Services Support Specialist

Central-Bank-c44c5195; Jefferson City (MO); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Central Bank is seeking a merchant services specialist to maintain knowledge of business credit, deposits, and cash management products. You will support merchant customers across Central Bank and Holding Company banks, handling account setup, research, and issue resolution.

The role emphasizes staying current on card networks, processing rules, and product enhancements, with training and vendor visits as part of the job. A hybrid work schedule follows training.

Qualifications

• High School diploma or the equivalent.
• Previous customer service, banking, and sales experience are helpful.
• Ability to understand, document, and work with very complex policies, operational processes and work flows.
• Ability to manage multiple and competing priorities on a daily basis in pursuit of business objectives.
• Ability to prioritize multiple tasks while delivering a high level of customer service.
• Strong interpersonal skills, aptitude with numbers, attention to detail, decision making, problem solving, sales and presentation skills, and independent thought.
• Basic data entry and computer skills are necessary.
• Verbal and written communication skills required for working with customers, team members, and management.
• Basic mathematical skills are required. Individual must be able to understand and calculate merchant discount rates, profit margins, and profitability.
• Individual must be able to communicate with customers in a clear and concise manner to facilitate the disposition of issues and complaints - this is accomplished by following and interpreting, written internal and industry procedures and regulations
• Working knowledge of fraud trends, chargeback issues, procedures and regulations for the merchant industry.

Responsibilities

• Provide merchant customer service support for Central Bank and Holding Company banks and handle oral and written communications that deal with day to day issues.
• This includes new account set up, file maintenance, equipment deployment, terminal troubleshooting, explanation of account agreement and system and account research.
• Provide merchant customer service support for all Holding Company banks merchants. This includes, terminal troubleshooting, explanation of account agreement, system and account research and other issues as they arise.
• Keep current on BankCard, MasterCard/VISA, Processor, and industry rules and procedures.
• Keep current on merchant services product enhancements and software programs.
• Participate in training sessions, seminars, and vendor visits.
• Perform back up duties for other merchant services staff.
• Assist in special projects and other duties as assigned.
• Develop and maintain procedures for merchant services team as needed.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Communication skills

Problem solving

Education

High School diploma

Tools

Data entry

Basic computer skills

Job description

Maintain a strong knowledge of business credit, deposit and cash management products and services.
Provide merchant customer service support for Central Bank and Holding Company banks and handle oral and written communications that deal with day to day issues. This includes new account set up, file maintenance, equipment deployment, terminal troubleshooting, explanation of account agreement and system and account research.
Provide merchant customer service support for all Holding Company banks merchants. This includes, terminal troubleshooting, explanation of account agreement, system and account research and other issues as they arise.
Keep current on BankCard, MasterCard/VISA, Processor, and industry rules and procedures.
Keep current on merchant services product enhancements and software programs.
Participate in training sessions, seminars, and vendor visits.
Perform back up duties for other merchant services staff.
Assist in special projects and other duties as assigned.
Develop and maintain procedures for merchant services team as needed.

This position offers the opportunity for a hybrid work schedule following the completion of training.

Requirements

High School diploma or the equivalent
Previous customer service, banking, and sales experience are helpful
Ability to understand, document, and work with very complex policies, operational processes and work flows
Ability to manage multiple and competing priorities on a daily basis in pursuit of business objectives
Ability to prioritize multiple tasks while delivering a high level of customer service
Strong interpersonal skills, aptitude with numbers, attention to detail, decision making, problem solving, sales and presentation skills, and independent thought
Basic data entry and computer skills are necessary
Verbal and written communication skills required for working with customers, team members, and management
Basic mathematical skills are required. Individual must be able to understand and calculate merchant discount rates, profit margins, and profitability
Individual must be able to communicate with customers in a clear and concise manner to facilitate the disposition of issues and complaints - this is accomplished by following and interpreting, written internal and industry procedures and regulations

Working knowledge of fraud trends, chargeback issues, procedures and regulations for the merchant industry.

Position Type

Full Time - Regular

Work Hours

Monday-Friday 8:00am - 4:30pm

Standard Hours

40

Area of Interest

Credit Card

Work Location Options

Hybrid

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