Remote Card Payments Support Specialist

U.S. Bank; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Market-competitive compensation

Performance-based incentives

Inclusive equitable benefits

Education support

Career progression opportunities

Employee recognition programs

Job summary

U.S. Bank is seeking a remote-based support specialist to assist merchants with card payment terminals, transaction authorizations, and service interruptions. You will be the first point of contact, providing clear communication and timely resolutions while accurately documenting issues and actions taken.

The role emphasizes strong customer service, problem-solving, and empathy, with responsibilities including escalation when needed and documenting outcomes for continuous improvement.

Qualifications

• Minimum 6 months to 1 year of customer service experience.
• Basic understanding of payment processing and related products.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
• Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues.
• Diagnose technical and service-related problems and guide merchants through appropriate solutions.
• Escalate complex issues when required, ensuring proper follow-up and resolution.
• Maintain accurate documentation of issues, actions taken, and outcomes.

Skills

Customer service

Troubleshooting

Communication skills

Empathy

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote-based support specialist to assist merchants with card payment terminals, transaction authorizations, and service interruptions. You will be the first point of contact, providing clear communication and timely resolutions while accurately documenting issues and actions taken.

The role emphasizes strong customer service, problem-solving, and empathy, with responsibilities including escalation when needed and documenting outcomes for continuous improvement.