Remote Meraki & Azure Network Infrastructure Engineer

New Charter Technologies, LLC; Raleigh (NC); Remote; USD 68,000 - 84,000; Full time

Job summary

New Charter Technologies, LLC is seeking an Infrastructure Specialist to deploy, manage, and automate critical network, cloud, and server infrastructure for SMB clients. The role emphasizes Meraki networking, Azure stewardship, and automation using PowerShell and Python.

Remote work is available with occasional travel to local client sites in the Charlotte area. You will own Meraki deployments, diagnose latency, and coordinate with ISPs and carriers.

Qualifications

• 5+ years of experience working with small and mid-sized businesses in a services-based environment.
• 5+ years of networking experience, including Meraki support.
• 3+ years of experience supporting Azure environments.
• 3+ years’ experience in Automation (Python, PowerShell).
• 3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts.
• Able to install a Meraki Network from receiving the hardware to user testing and acceptance.
• Use the OSI model to troubleshoot complex system and network issues.
• Coordinate with network suppliers and carriers to resolve customer-impacting tickets.
• Experience installing and configuring Meraki Cloud Firewalls, VPNs, and SD-WAN environments is required.
• Professional IT Certifications (or equivalent experience), such as: Microsoft AZ-104, AZ-140, CCNA or Meraki Solutions Specialist, Python Certification

Responsibilities

• Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems.
• Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services.
• Monitor and analyze emerging threats, vulnerabilities, and exploits, ensuring up to date patching for all products within the SSVA management tools.
• Harden the configuration of devices and networks utilizing best practice with minimal interruption.
• Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required.
• Develop in-depth knowledge of the service catalog and how it relates to customer needs.
• Establish and maintain standard operating procedures to maintain client systems and protect data.
• Monitor tickets elevated from EUS, taking responsibility for resolution, partnering with internal resources as needed.
• Coordinate with carriers and vendors to resolve customer-impacting tickets.
• Develop and maintain automated runbooks and API integrations to reduce manual work.

Skills

Meraki

Azure

Automation

PowerShell

Python

Networking

Troubleshooting

Packet analysis

Security

Tools

Meraki Dashboard

Wireshark

ConnectWise

Azure Monitor

Job description

New Charter Technologies, LLC is seeking an Infrastructure Specialist to deploy, manage, and automate critical network, cloud, and server infrastructure for SMB clients. The role emphasizes Meraki networking, Azure stewardship, and automation using PowerShell and Python.

Remote work is available with occasional travel to local client sites in the Charlotte area. You will own Meraki deployments, diagnose latency, and coordinate with ISPs and carriers.