Mental Health Support Officer

Placements24; Willows (CA); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Medical benefits

Professional development

Job summary

Placements24 is seeking a Mental Health Support Officer for a remote role focused on accessible mental health services. You will provide remote counseling, assess needs, and guide clients to therapy, medications, and support groups.

You will maintain confidential records, collaborate with other professionals, and deliver psycho-educational content online. Strong telehealth skills, empathy, and adherence to ethical practice are essential; prior crisis intervention is a plus.

Qualifications

• A relevant degree or diploma in psychology, social work, counselling, or related field.
• Minimum of 3 years of experience in mental health support or counseling.
• Proficiency with digital communication tools for remote client interaction.
• Understanding of mental health conditions and therapies.
• Strong interpersonal and communication skills.
• Ability to work independently in a remote setting and maintain boundaries.
• Commitment to ethical practice and client confidentiality.
• Reliable internet and private home workspace.
• Crisis intervention experience is a plus.

Responsibilities

• Provide remote counseling and psychosocial support to individuals.
• Conduct initial assessments and develop support plans.
• Guide clients to therapy, medications, and support groups.
• Develop and deliver psycho-educational content via virtual platforms.
• Maintain confidential client records per privacy guidelines.
• Collaborate with healthcare professionals and community services.
• Respond to client needs via phone, video, and secure messaging.
• Monitor progress and adjust support strategies as required.
• Participate in online team meetings, case reviews, and development sessions.
• Contribute to improving remote mental health service delivery models.

Skills

Active listening

Empathy

Digital communication tools

Crisis intervention

Ethical practice

Education

Degree in psychology / social work / counselling

Job description

About the Role

Our client is a forward-thinking organization dedicated to enhancing mental well-being, and we are seeking an exceptional Mental Health Support Officer to join our fully remote team. This position is crucial for providing accessible mental health support services to individuals and communities. Operating from a remote-first perspective, you will leverage technology to deliver counseling, support, and resource navigation to clients across various locations. The role demands a high degree of empathy, professionalism, and the ability to connect with individuals experiencing a range of mental health challenges. You will be instrumental in creating a supportive and understanding virtual environment, empowering clients to seek help and manage their conditions effectively. This is an exciting opportunity for a qualified professional to contribute significantly to mental health accessibility from a flexible, home-based setup. Your expertise will be vital in developing and delivering effective, person-centered support strategies. We are committed to fostering a supportive team environment, even in a distributed setting.

Key Responsibilities

• Provide remote counseling and psycho-social support to individuals experiencing mental health difficulties.
• Conduct initial assessments to understand clients' mental health needs and develop appropriate support plans.
• Guide clients in accessing and utilizing mental health resources, including therapy, medication management, and support groups.
• Develop and deliver psycho-educational content and resources through virtual platforms.
• Maintain confidential and accurate client records, adhering to all privacy and ethical guidelines.
• Collaborate with other healthcare professionals and community support services to ensure holistic client care.
• Respond to client needs via phone, video conferencing, and secure messaging platforms.
• Monitor client progress and adjust support strategies as required.
• Participate in regular team meetings, case reviews, and professional development sessions conducted online.
• Contribute to the development and improvement of remote mental health service delivery models.

Requirements

• A relevant degree or diploma in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 3 years of experience in providing mental health support or counseling.
• Proficiency in using digital communication tools for remote client interaction (e.g., video conferencing, secure chat platforms).
• Strong understanding of common mental health conditions and therapeutic interventions.
• Excellent active listening, communication, and interpersonal skills.
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• Commitment to ethical practice and client confidentiality.
• Access to a reliable internet connection and a dedicated, private workspace.
• Experience in crisis intervention is an asset.
• Professional registration with a relevant South African body is preferred.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement offering significant flexibility.
• Comprehensive benefits package including medical aid and provident fund.
• Opportunities for ongoing training and professional development in mental health.
• A supportive and collaborative virtual team environment.
• The chance to significantly impact individuals' lives by improving mental health accessibility.