Remote Membership Support & Retention Specialist

Five Star Solutions; Dallas (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefit eligible after 60 days

Job summary

Five Star Solutions is seeking customer-focused individuals for a remote membership services role supporting inquiries, account updates, cancellations, and service requests while delivering exceptional service. You will navigate multiple CRM systems, review account histories, and assist with family membership plans and service scheduling.

This fast-paced, high-volume position offers $14 per hour with a $1 shift differential for nights and weekends; training is paid, full-time 40 hours, Mon-Fri

Qualifications

• 1 year of prior call center, office, or customer service experience required
• Strong customer service and communication skills.
• Comfortable working in multiple computer systems simultaneously.
• Ability to learn and navigate various CRM platforms.
• Excellent attention to detail and organizational skills.
• Ability to adapt quickly to changing processes and policies.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Assist customers with membership questions and account management.
• Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
• Process cancellation requests using one of two CRM systems based on the customer's location.
• Navigate multiple CRM systems to review account history, transactions, and previous actions.
• Update customer information and maintain accurate account records.
• Complete and submit claim forms to appropriate locations.
• Create and manage family membership plans.
• Schedule services for customers at participating locations.
• Add or remove vehicles from customer accounts.
• Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.
• Guide customers through their online account portals.
• Send promotional coupons and submit refund requests to corporate offices when appropriate.
• Locate equipment and location information using internal resources and approved scripts.
• Stay current on company services, policies, and frequent updates.

Skills

Customer service experience

Communication skills

CRM platforms

Multitasking

Attention to detail

Adaptability

Tools

CRM platforms

Data entry systems

Job description

Five Star Solutions is seeking customer-focused individuals for a remote membership services role supporting inquiries, account updates, cancellations, and service requests while delivering exceptional service. You will navigate multiple CRM systems, review account histories, and assist with family membership plans and service scheduling.

This fast-paced, high-volume position offers $14 per hour with a $1 shift differential for nights and weekends; training is paid, full-time 40 hours, Mon-Fri