Coordinator, Membership

Consumer Technology Association; Arlington (VA); On-site; USD 55,000 - 65,000; Full time

Job summary

Consumer Technology Association in Arlington, VA is seeking a MEMGEN Full Time Regular Professional to support member programs and operations, including CES activations, member engagement, and contract administration. This role also handles data entry, contract submissions, renewal outreach, and cross-functional project work across Salesforce and Impexium.

The ideal candidate has 1+ years of program management or operations experience, strong communication abilities, and proficiency with Excel,

Qualifications

• One or more years of relevant experience in program management, business operations, association management, membership, events, or a related function.
• Demonstrated ability to provide support to manage programs and cross-functional projects from planning through execution.
• Strong customer service skills with a problem-solving approach to helping our members.
• Excellent written and verbal communication skills, with the ability to prepare polished materials for internal, executive and external audiences.
• Proficiency with Microsoft Excel and demonstrated ability to learn and work across multiple projects and tools.
• Strong organizational judgment, attention to detail, follow-through and ability to manage competing priorities and deadline-driven work.

Responsibilities

• CES Membership operations: plan and execute activations and events across venues, manage vendors, budgets and logistics.
• Virtual Roundtable Lead: coordinate program planning, speaker coordination, registration, marketing alignment and attendance reporting.
• Executive briefings: pull information to support senior-leadership engagement with members.
• Membership recruitment and engagement: outreach across the member lifecycle, prospect research, and renewal outreach.
• Member programs support: provide administrative support, contract administration for meetings and member outreach.
• Membership reporting and data operations: weekly/monthly reports, reconciliation across Salesforce and Impexium, post-CES analysis.
• Member service and inbox operations: manage daily inbox, triage requests and escalate issues.
• Additional responsibilities: perform other duties and contribute to organizational initiatives as needed.

Skills

Program management

Customer service

Communication

Excel

Organization

Education

Bachelor’s degree in business administration

Tools

Impexium

PowerPoint

Formstack

Ironclad

Maritz DecisionPoint

Snowflake

Salesforce

SharePoint

Prophix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MEMGEN Full Time Regular Professional Arlington, VA, US

Salary Range: $55,000.00 To $65,000.00 Annually

Position Summary

Supports member programs and operational functions spanning program projects, CES activations, member engagement and contract administration. The position supports initiatives of the member programs team, membership CES activities, leads virtual events for members and administrative projects including data entry, contract submissions, and renewal and recruitment outreach.

Key Responsibilities

• CES Membership operations. Collaborate with Director, Member Programs to plan and execute Membership’s CES activations and events across multiple venues (LVCC and Venetian). This includes Member Lounges, member networking events, staff schedules, vendor management, catering, security, logistics, sponsorship materials, operating resources, budget compliance and post-event analysis.
• Virtual Roundtable Lead. Execute CTA’s Virtual Roundtable program, including coordinating with colleagues across the organization on program planning, topic and speaker coordination, registration and approval workflows, marketing alignment, attendee communications, live execution and attendance reporting.
• Executive briefings and stakeholder intelligence. Coordinate with the membership development team to pull information for executive briefings that support senior-leadership engagement with members
• Membership recruitment, retention and engagement. Execute outreach across the member lifecycle, including prospect research and list development, recruitment materials, prospect and new-member engagement, account engagement, and renewal outreach. Support membership team recruitment, engagement, and retention goals.
• Member programs support.Supports the programs team in new projects and opportunities by providing administrative support, contract administration for meetings, outreach to members, recruitment of new members and other projects as needed.
• Membership reporting and data operations.Provide Membership reporting, including weekly active-member and monthly primary-representative reports, record review and reconciliation across Salesforce and Impexium, monthly exhibitor audits that identify booth-rate discrepancies and development opportunities, and comprehensive post-CES reconciliation of member-company exhibit spend to determine eligibility for dues-based benefits and discounts.
• Member service and inbox operations.Oversee day-to-day operation of the shared Membership inbox, including triaging and assigning requests, providing responses and escalating member issues as needed.
• Additional responsibilities. Perform other duties and contribute to departmental and organizational initiatives as required by business needs and assigned by the department head.

Qualifications

Required

• One or more years of relevant experience in program management, business operations, association management, membership, events, or a related function.
• Demonstrated ability to provide support to manage programs and cross-functional projects from planning through execution.
• Strong customer service skills with a problem-solving approach to helping our members.
• Excellent written and verbal communication skills, with the ability to prepare polished materials for internal, executive and external audiences.
• Proficiency with Microsoft Excel and demonstrated ability to learn and work across multiple projects and tools.
• Strong organizational judgment, attention to detail, follow-through and ability to manage competing priorities and deadline-driven work.

Preferred

• Experience in a membership association, technology organization, trade show, conference or similarly cross-functional environment.
• Familiarity with platforms such as Impexium, PowerPoint, Formstack, Ironclad, Maritz DecisionPoint, Snowflake, Salesforce, SharePoint, Prophix or comparable systems.

Education/Trainings:

• Bachelor’s degree in business administration, finance, marketing, communications, data analytics, or a related field, or an equivalent combination of education and relevant professional experience.

Additional Information:

• Some travel required, including travel to CES and other organizational events as assigned;