Member Support Specialist II

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 30,761 - 44,606; Part time

Job summary

SchoolsFirst Federal Credit Union is seeking a Service Delivery Representative II in Tustin, California. This role focuses on providing exceptional service by assisting Members with inquiries, completing transactions, and advocating for their needs. Ideal candidates should have a High School Diploma and 1-3 years of related experience. Strong communication and problem-solving skills are essential, along with a commitment to confidentiality and security. The position is part-time, with a pay range of $22.33 to $32.38 per hour.

Qualifications

• 1-3 years of previous related experience required.

Responsibilities

• Serve as the first channel for Members' inquiries.
• Provide solutions based on various products and services.
• Perform account transactions with accuracy.
• Protect the confidentiality of Credit Union and Member records.
• Advocate for our Members and elevate issues as needed.

Skills

Communication skills

Problem-solving skills

Empathy

Attention to detail

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union is seeking a Service Delivery Representative II in Tustin, California. This role focuses on providing exceptional service by assisting Members with inquiries, completing transactions, and advocating for their needs. Ideal candidates should have a High School Diploma and 1-3 years of related experience. Strong communication and problem-solving skills are essential, along with a commitment to confidentiality and security. The position is part-time, with a pay range of $22.33 to $32.38 per hour.