Member Service Pro II — World-Class Service & Growth

SchoolsFirst Federal Credit Union; Pico Rivera (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

SchoolsFirst Federal Credit Union in Pico Rivera is seeking a dedicated Member Service Representative II to deliver World Class service at our branch. You will assist members with transactions, explain products, and help build lasting relationships.

This role requires basic money handling, knowledge of savings and loan products, and compliance with BSA regulations. Notary license and CA DMV pull program exposure may be needed; 1–3 years’ experience preferred.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Notary License required.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Provides World Class Member service at branch/service centers and promotes products to build relationships.
• Processes transactions in savings, loans and auxiliary credit union services.
• Performs file maintenance (address changes, check orders, ATM cards); vault and night drop duties.
• Maintains knowledge of savings and consumer loan products; supports streamlining operations.
• Processes new memberships and loan applications; researches account issues.
• Delivers consultative service, assesses member needs, and ensures regulatory compliance.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Notary License

1-3 years of related experience

Job description

SchoolsFirst Federal Credit Union in Pico Rivera is seeking a dedicated Member Service Representative II to deliver World Class service at our branch. You will assist members with transactions, explain products, and help build lasting relationships.

This role requires basic money handling, knowledge of savings and loan products, and compliance with BSA regulations. Notary license and CA DMV pull program exposure may be needed; 1–3 years’ experience preferred.