Remote Member Support Specialist - Fast-Paced Care Hero

Ilant Health; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Paid time off

Floating holidays

Sick leave

Company holidays

401(k)

FSA options

Job summary

Ilant Health is hiring a full-time Member Support Specialist to serve as the front line for member assistance in a remote capacity across the United States. You will handle calls, emails, and messages, resolving scheduling, program questions, and troubleshooting with speed and accuracy.

The role emphasizes strict SOP adherence, timely handoffs, and proactive problem-solving within a production-oriented, SLA-driven environment.

Qualifications

• 1+ years in customer support, operations, or high-volume service environment (healthcare, telehealth, call center, or logistics preferred)
• Experience working with ticketing systems (e.g., Zendesk or similar)
• Strong written and verbal communication skills
• Comfort working in a shift-based environment (including evenings/weekends if needed)

Responsibilities

• Respond to inbound calls, emails, and messages throughout your shift across channels
• Triage and resolve issues such as scheduling, program questions, and troubleshooting
• Maintain clean, structured documentation in systems (e.g., Zendesk)
• Take ownership of issues from start to resolution and escalate with full context
• Coordinate with clinical team, navigators, pharmacy partners, and labs to ensure smooth handoffs

Skills

Organized

Process-driven

Fast and efficient

Customer-friendly

Strong problem solver

Accountable

Job description

Ilant Health is hiring a full-time Member Support Specialist to serve as the front line for member assistance in a remote capacity across the United States. You will handle calls, emails, and messages, resolving scheduling, program questions, and troubleshooting with speed and accuracy.

The role emphasizes strict SOP adherence, timely handoffs, and proactive problem-solving within a production-oriented, SLA-driven environment.