Remote Member Support Specialist

TEKsystems; Virginia Beach (VA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

TEKsystems in Virginia Beach, VA is hiring a Member Support Representative for a hybrid, contract-to-hire role in a 24/7 contact center. You will help members with their accounts, cards, loans, savings, and retirement planning, delivering clear guidance and friendly support.

We provide comprehensive training, with opportunities for growth while working in a dynamic, member-first environment. This role offers competitive pay and benefits, with hybrid scheduling in Virginia Beach.

Qualifications

• Strong communication skills and a genuine passion for helping people.
• Ability to adapt in a fast-paced environment where every interaction is unique.
• Curiosity and a growth mindset—no prior experience needed; we provide the training and support you need to succeed.

Responsibilities

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand guidance.
• Navigate multiple systems effortlessly while staying fully present in each conversation.
• Assist members with a wide range of needs, including accounts, cards, loans, savings, and retirement planning.
• Identify opportunities to offer the right solutions, helping members achieve their goals and building lasting relationships.

Skills

Strong communication

Adaptability

Growth mindset

Job description

TEKsystems in Virginia Beach, VA is hiring a Member Support Representative for a hybrid, contract-to-hire role in a 24/7 contact center. You will help members with their accounts, cards, loans, savings, and retirement planning, delivering clear guidance and friendly support.

We provide comprehensive training, with opportunities for growth while working in a dynamic, member-first environment. This role offers competitive pay and benefits, with hybrid scheduling in Virginia Beach.