Fresno Nees Branch - Member Service Specialist II (Part-Time)

Golden 1 Credit Union; Fresno (CA); On-site; USD 24,435 - 34,801; Full time

Job summary

Golden 1 Credit Union in Fresno is seeking a Member Service Specialist II to handle financial transactions and support members with various services. You’ll process and audit transactions while providing trusted financial guidance to members, helping them identify their needs.

The ideal candidate will have a H.S. diploma and experience in cash handling. Golden 1 offers opportunities for growth and professional development, creating a meaningful impact in the community.

Qualifications

• 1+ years of experience in a cash handling service oriented role.
• 6+ months as a Member Service Specialist I or similar role preferred.

Responsibilities

• Processes and audits financial transactions including deposits and withdrawals.
• Provides services such as cashier’s checks and money orders.
• Assesses members needs while processing transactions.

Skills

Customer Service

Cash Handling

Financial Transactions Processing

Education

H.S. Diploma or GED

Job description

Job Title: Member Service Specialist II

Status: Non-exempt

Reports to: Associate Branch Manager

Department: Fresno Branch

Job Code: 2201

Pay Range: $21.50 hourly

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed.

You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

What You’ll Do

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Assists MSS III and above with open and close responsibilities, as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enrolls members in the different channels that Golden 1 uses: online, mobile, etc.
• Referred lending needs to MSS III and/or business partner.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Qualifications And Preferences

• H.S. Diploma or General Education Degree (GED) required
• 1+ years of prior experience in a cash handling service oriented role required
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred