Remote Member Services Processing Lead

General Dynamics Information Technology, Inc.; Northern (KY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full-flex work week

401K with match

Health and wellness benefits

Internal mobility

Education and certifications

Cutting-edge technology

Paid vacation

Job summary

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Supervisor to support a large federal health program.

You will lead a team that processes enrollment applications, certifications, transfers, and documentation while ensuring accuracy, compliance, and timely completion. Remote work option with Public Trust clearance; you will coach staff, monitor performance, and collaborate with cross-functional teams to optimize workflows and maintain high-quality member

Qualifications

• High School Diploma or equivalent.
• 3+ years supervising processing/administrative teams in high-volume environments.
• Experience with data entry, documentation review, and workflow management.
• Familiarity with federal program requirements and compliance.
• Strong communication, coaching, and stakeholder coordination skills.
• Attention to detail and accuracy in processing.
• Proficiency with standard operational software and case-handling systems.
• Ability to handle sensitive information securely.

Responsibilities

• Lead and supervise a team processing enrollment applications and documentation.
• Oversee daily work assignments, productivity, and coaching.
• Manage inbound/outbound communications while protecting PII/PHI.
• Train staff on policies, tools, and regulatory requirements.
• Review work for quality, identify gaps and training needs.
• Interview candidates and support hiring; track attendance.
• Collaborate with leadership to improve processes and workflows.
• Use member services tools to support workflows and issue resolution.
• Escalate complex cases to stakeholders.
• Track processing metrics for dashboards and program visibility.
• Support dual-operations or transition activities when needed.

Skills

Team supervision

Data entry

Workflow management

Regulatory compliance

Communication skills

Detail oriented

Information security

Customer service basics

Education

High School Diploma

Tools

Case-handling systems

Member service tools

Job description

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Supervisor to support a large federal health program.

You will lead a team that processes enrollment applications, certifications, transfers, and documentation while ensuring accuracy, compliance, and timely completion. Remote work option with Public Trust clearance; you will coach staff, monitor performance, and collaborate with cross-functional teams to optimize workflows and maintain high-quality member