Remote Member Services Processing Lead

General Dynamics Information Technology, Inc.; United States; Remote; USD 55,000 - 74,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Job summary

General Dynamics Information Technology, Inc. seeks a Member Services Processing Supervisor to oversee intake, analysis, and processing of member applications for a federal health program.

You will supervise a team handling enrollment, documentation, and service requests, ensuring accuracy and compliance with federal standards in a remote setting. You will coach staff, monitor performance, and collaborate with cross-functional teams to streamline workflows and maintain a high-quality member

Qualifications

• 3 or more years of relevant experience.
• Experience supervising processing, administrative, customer service, or operations teams in a high-volume environment.
• Strong knowledge of data entry, documentation review, and workflow management.
• Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks.
• Excellent written and verbal communication skills, with the ability to coach staff and coordinate with internal and external stakeholders.

Responsibilities

• Lead and supervise a team responsible for processing and customer service related to enrollment applications, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion.
• Provide day-to-day oversight of work assignments, productivity monitoring, and performance coaching.
• Manage inbound and outbound communication related to member documentation and processing activities, ensuring sensitive information (PII/PHI) is handled in accordance with HIPAA and program guidelines.
• Train and mentor staff on policies, tools, systems, and regulatory requirements to ensure consistent and compliant processing operations.
• Review completed work for quality and completeness, identifying trends, gaps, or training needs.
• Interview prospective candidates and provide hiring recommendations for processing staff, maintain attendance records and support employee administration in an accurate and timely fashion. Collaborate with Member Services leadership and cross-functional operational teams to improve processes, streamline workflows, and maintain alignment with program objectives.
• Use member services tools and systems—such as digital mail centers, self-service portals, and intake/IDP tools—to support efficient workflow execution and issue resolution.
• Escalate complex cases, data irregularities, or regulatory concerns to appropriate program or operational stakeholders.
• Track and report processing metrics, contributing to operational dashboards and program visibility needs.
• Support dual-operations or transition activities as required by program shifts or implementation phases.

Skills

Call Escalation

Communication

Mentoring Staff

Problem Solving

Team Leadership

Job description

General Dynamics Information Technology, Inc. seeks a Member Services Processing Supervisor to oversee intake, analysis, and processing of member applications for a federal health program.

You will supervise a team handling enrollment, documentation, and service requests, ensuring accuracy and compliance with federal standards in a remote setting. You will coach staff, monitor performance, and collaborate with cross-functional teams to streamline workflows and maintain a high-quality member