Remote Member Services Processing Lead

General Dynamics Information Technology, Inc.; Georgia; Hybrid; USD 55,000 - 74,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. seeks a Member Services Processing Supervisor to oversee intake, analysis, and processing of member applications for a limited federal health program.

You will supervise processing staff, coach performance, and ensure accuracy, HIPAA compliance, and timely service. This role supports high‑volume workflows, partners with cross‑functional teams, uses digital mail centers and self‑service portals, and reports on processing metrics.

Qualifications

• High School Diploma or equivalent.
• 3+ years of relevant experience.
• Experience supervising processing, admin, customer service, or operations teams.
• Strong knowledge of data entry, documentation review, and workflow management.
• Familiarity with federal program requirements and regulatory compliance.
• Excellent communication skills and attention to detail.

Responsibilities

• Lead and supervise a team responsible for processing and customer service related to enrollment applications, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion.
• Provide day‑to‑day oversight of work assignments, productivity monitoring, and performance coaching.
• Manage inbound and outbound communication related to member documentation and processing activities, ensuring sensitive information is handled per HIPAA and program guidelines.
• Train and mentor staff on policies, tools, systems, and regulatory requirements to ensure compliant processing operations.
• Review completed work for quality and completeness, identifying trends, gaps, or training needs.
• Interview prospective candidates and provide hiring recommendations for processing staff, maintain attendance records and support employee administration.
• Collaborate with Member Services leadership and cross‑functional teams to improve processes and workflows.
• Use member services tools—digital mail centers, self‑service portals, intake/IDP tools—to support workflow execution and issue resolution.
• Escalate complex cases or regulatory concerns to appropriate stakeholders.
• Track and report processing metrics, contributing to dashboards and program visibility.
• Support dual‑operations or transition activities as required by program shifts.

Skills

Call Escalation

Communication

Mentoring Staff

Problem Solving

Team Leadership

Education

High School Diploma or equivalent

Job description

General Dynamics Information Technology, Inc. seeks a Member Services Processing Supervisor to oversee intake, analysis, and processing of member applications for a limited federal health program.

You will supervise processing staff, coach performance, and ensure accuracy, HIPAA compliance, and timely service. This role supports high‑volume workflows, partners with cross‑functional teams, uses digital mail centers and self‑service portals, and reports on processing metrics.