Remote Member Services Processing Specialist

General Dynamics Information Technology, Inc.; Georgia; Hybrid; USD 32,000 - 43,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Specialist to support the World Trade Center Health Program, a federal health initiative administered by NIOSH within the CDC/HHS.

The role focuses on processing member applications, certifications, transfers, and requests with accuracy and HIPAA compliance. You will review materials, perform data entry, maintain case notes, and collaborate with supervisors and cross‑functional teams to ensure timely, compliant

Qualifications

• 1–3 years of processing/administrative support, data entry, or customer service experience.
• Strong written and verbal communication skills.
• Ability to follow detailed procedures and meet deadlines.

Responsibilities

• Process enrollment applications, documentation, certifications, transfers, appeals, and designated representative appointments per policy and federal requirements.
• Review materials for completeness, accuracy, and eligibility; ensure data captured properly.
• Analyze submitted documentation to determine enrollment eligibility and compliance.
• Perform data entry and updates in member services tools and portals; route documents timely.
• Maintain accurate case notes and processing records for audit readiness.

Skills

Collaboration

Customer Problem Solving

Customer Service

Microsoft Applications

Multitasking

Education

High School Diploma or equivalent

Tools

ServiceNow

CXone

Intelligent document processing

Job description

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Specialist to support the World Trade Center Health Program, a federal health initiative administered by NIOSH within the CDC/HHS.

The role focuses on processing member applications, certifications, transfers, and requests with accuracy and HIPAA compliance. You will review materials, perform data entry, maintain case notes, and collaborate with supervisors and cross‑functional teams to ensure timely, compliant