Remote Member Services Processing Lead

General Dynamics Information Technology, Inc.; New York (NY); Remote; USD 55,000 - 74,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team

Education and certifications paid

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Supervisor to oversee the intake, analysis, and processing of member applications for a federal health program.

You will lead a team handling enrollment, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion while coaching staff. You will manage workflows, protect PII/PHI, collaborate with cross‑functional teams, and monitor performance against regulatory

Qualifications

• High School Diploma or equivalent and 3+ years of relevant experience.
• Experience supervising processing, administrative, customer service, or operations teams in a high-volume environment.
• Strong knowledge of data entry, documentation review, and workflow management.
• Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks.
• Excellent written and verbal communication skills, with the ability to coach staff and coordinate with internal and external stakeholders.
• Strong attention to detail and commitment to accuracy and compliance.
• Proficiency with standard operational software, member service tools, and case-handling systems.
• Ability to handle sensitive information securely and professionally.

Responsibilities

• Lead and supervise a team responsible for processing and customer service related to enrollment applications, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion.
• Provide day-to-day oversight of work assignments, productivity monitoring, and performance coaching.
• Manage inbound and outbound communication related to member documentation and processing activities, ensuring sensitive information (PII/PHI) is handled in accordance with HIPAA and program guidelines.
• Train and mentor staff on policies, tools, systems, and regulatory requirements to ensure consistent and compliant processing operations.
• Review completed work for quality and completeness, identifying trends, gaps, or training needs.
• Interview prospective candidates and provide hiring recommendations for processing staff, maintain attendance records and support employee administration in an accurate and timely fashion.
• Collaborate with Member Services leadership and cross-functional operational teams to improve processes, streamline workflows, and maintain alignment with program objectives.
• Use member services tools and systems—such as digital mail centers, self-service portals, and intake/IDP tools—to support efficient workflow execution and issue resolution.
• Escalate complex cases, data irregularities, or regulatory concerns to appropriate program or operational stakeholders.
• Track and report processing metrics, contributing to operational dashboards and program visibility needs.
• Support dual-operations or transition activities as required by program shifts or implementation phases.

Skills

Call Escalation

Communication

Mentoring Staff

Problem Solving

Team Leadership

Education

High School Diploma or equivalent

Job description

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Supervisor to oversee the intake, analysis, and processing of member applications for a federal health program.

You will lead a team handling enrollment, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion while coaching staff. You will manage workflows, protect PII/PHI, collaborate with cross‑functional teams, and monitor performance against regulatory