Remote Member Services Coordinator Virtual Care Scheduling

Recuro Health; College Station (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Recuro Health seeks a remote Member Services Coordinator to support patients, members and providers with scheduling and coordinating virtual visits across primary care, behavioral health, and urgent care services.

You will collect demographics, health history, and chief complaints, while assisting with inquiries about benefits and care coordination. Excellent telehealth and phone communication are essential to ensure smooth patient experiences.

Qualifications

• Minimum 2 years of Customer Service Experience.
• Minimum 2 years of Telehealth Experience.
• Excellent customer service, verbal and phone skills.

Responsibilities

• Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
• Collect and document member demographics, health history, and chief complaint
• Monitor the status of virtual consultations to elevate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within scope of Recuro Health policy and procedures
• Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership

Skills

Customer service

Telehealth experience

Phone communication

Education

High School Diploma

Some college

Certified Medical Assistant

Job description

Recuro Health seeks a remote Member Services Coordinator to support patients, members and providers with scheduling and coordinating virtual visits across primary care, behavioral health, and urgent care services.

You will collect demographics, health history, and chief complaints, while assisting with inquiries about benefits and care coordination. Excellent telehealth and phone communication are essential to ensure smooth patient experiences.