Remote Member Services Banker

Park Community Credit Union; Louisville (KY); On-site; USD 31,000 - 37,000; Full time

Job summary

Park Community Credit Union in Louisville, KY is seeking an eTeam Service Representative to assist members and potential members with telephone and electronic correspondence requests. You will answer questions about products and services, resolve issues within your authority, process transactions, and direct calls to appropriate departments when needed.

You'll maintain accurate member account information, identify cross-sell opportunities, and support remote service requests to ensure efficient,

Qualifications

• Experience: Six months to two years in a similar or related role.
• Education: Equivalent to a high school education.
• Interpersonal Skills: High level of trust, diplomacy, courtesy and tact.
• Other Skills: Good listening and telephone skills.

Responsibilities

• Assist members and potential members with telephone and electronic correspondence requests; answer questions about products and services; resolve problems within authority.
• Process Remote Contact requests and refer issues beyond authority to supervisor with recommendations.
• Identify cross-sell opportunities and cross-sell services to members.
• Maintain member account information and respond to remote service requests as needed.
• Follow security policies and maintain accurate records; assist other departments as needed.

Skills

Experience 6–24 months

Education

High school education

Job description

Park Community Credit Union in Louisville, KY is seeking an eTeam Service Representative to assist members and potential members with telephone and electronic correspondence requests. You will answer questions about products and services, resolve issues within your authority, process transactions, and direct calls to appropriate departments when needed.

You'll maintain accurate member account information, identify cross-sell opportunities, and support remote service requests to ensure efficient,