Remote Member Services Agent – Loans & Accounts (Spanish)

ICCU; Chubbuck (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability Ins

Awesome Culture

Business Discounts

Job summary

ICCU in Chubbuck, Idaho is seeking a Virtual Service Center Agent (Spanish Preferred) to deliver courteous, accurate service. You will interview and qualify members for loans, assist with opening new accounts, and support transactions via the online VideoChat channel in a fast-paced environment.

The role requires strong communication, the ability to review members' financial pictures, and cross-selling of ICCU products.

Qualifications

• Bachelor’s Degree or equivalent experience is preferred.
• One to two years of sales or customer service experience is preferred.
• Knowledge of federal regulations and general lending policies.
• Ability in math, ten key calculator, typewriter, and computer.
• Excellent communication and people skills.

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensure member experiences are always at or above our Eagle Service Standards.
• Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement and Accountability at all times.
• Be a positive influence on creating an upbeat and energetic team Culture.
• Effectively communicate over the phone, through text message, and through email in a professional, accurate, and timely manner with members by setting clear expectations throughout the account and/or loan process.
• Interview members, gather data for complete and accurate loan applications, make loan recommendations to Underwriting, and manage all communication throughout the process.
• Ability to review members’ full financial picture, along with their personal financial goals, and make recommendations
• Interview and review mortgage applicants and handoff mortgage applications
• Gather needed verification documents from members and real estate partners.
• Open business accounts. Pull credit reports and analyze eligibility for various business accounts and address any/all applicable cross-sell opportunities.
• Maintain in-depth product knowledge on all deposit account products, loan products, mortgage products, and business products.
• Pull credit reports and analyze eligibility for checking accounts and any/all applicable cross-sell opportunities.
• Research and make appropriate corrections for members with account problems.
• Cross sell Credit Union products and services, and maintain acceptable levels of Game of Work Sales goals and insurance penetration
• Keep your manager informed of member needs or desires regarding products, services, suggestions, and/or escalations.
• Process member wire transfers.
• Assist members with transactions and questions via the online VideoChat channel.
• Other duties as assigned.

Skills

Customer service experience

Sales experience

Excellent communication

Education

Bachelor’s Degree or equivalent experience

Tools

Ten-key calculator

Typewriter

Computer

Job description

ICCU in Chubbuck, Idaho is seeking a Virtual Service Center Agent (Spanish Preferred) to deliver courteous, accurate service. You will interview and qualify members for loans, assist with opening new accounts, and support transactions via the online VideoChat channel in a fast-paced environment.

The role requires strong communication, the ability to review members' financial pictures, and cross-selling of ICCU products.