Remote Member Services Advisor — Insurance & Benefits

AIL; Fremont (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote role

Warm leads

Weekly pay

Unlimited earning potential

Medical premium reimbursement

Comprehensive online training

Daily coaching and mentorship

Performance incentive opportunities

No overhead expenses

Union representation through OPEIU Loc

Career opportunity with a stable org

Job summary

AO Globe Life is seeking a Virtual Member Services Representative to assist members as they explore insurance coverage options. You will help clients understand benefits, answer questions, and provide a professional client experience from the first conversation through follow-up.

This remote opportunity includes training, mentorship, and an income structure with unlimited earning potential.

Qualifications

• Excellent verbal, written, and listening skills.
• Strong interpersonal and customer-service abilities.
• Detail-oriented and dependable.
• Comfortable with computer systems and virtual meetings.
• Self-motivated and coachable.
• Able to work independently while collaborating with a team.

Responsibilities

• Connect with members and prospective clients through warm leads.
• Schedule and conduct virtual client appointments.
• Identify client needs through customer-focused conversations.
• Present life, supplemental health, and accident insurance options.
• Help clients understand available benefits and coverage choices.
• Provide responsive follow-up and client support.
• Maintain organized records and professional documentation.
• Attend training, coaching, and team development meetings.

Skills

Verbal communication

Written communication

Listening skills

Interpersonal skills

Customer service

Detail orientation

Tech-savvy

Remote work

Tools

Video conferencing

Computer systems

Job description

AO Globe Life is seeking a Virtual Member Services Representative to assist members as they explore insurance coverage options. You will help clients understand benefits, answer questions, and provide a professional client experience from the first conversation through follow-up.

This remote opportunity includes training, mentorship, and an income structure with unlimited earning potential.