Remote Member Outreach & Support Advocate

Cofertility; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A mission-driven company is hiring a Member Outreach Specialist to guide members through their egg donation journeys. This role involves conducting calls, providing support, and answering inquiries, requiring strong communication skills and a passion for reproductive health. Ideal candidates have 3-5 years in a client-facing role and can work weekends. Join a fully remote team dedicated to impactful work in family-building.

Qualifications

• 3-5 years experience in a client-facing role in education, sales, or member support.
• Ability to work independently and as part of a team.
• Familiarity with the fertility landscape and egg donation a plus.

Responsibilities

• Conduct scheduled video informed consent calls with prospective Split program participants.
• Perform scheduled video sales calls with intended parent leads.
• Monitor and respond to member and lead inquiries over email.

Skills

Client-facing role experience

Strong communication skills

Tech savvy

Empathy

Adaptability

Tools

Google Suite

Customer Success tools

Job description

A mission-driven company is hiring a Member Outreach Specialist to guide members through their egg donation journeys. This role involves conducting calls, providing support, and answering inquiries, requiring strong communication skills and a passion for reproductive health. Ideal candidates have 3-5 years in a client-facing role and can work weekends. Join a fully remote team dedicated to impactful work in family-building.