Remote Fertility Donor Case Manager Lead

Cofertility; Oregon; Hybrid; USD 68,000 - 83,000; Full time

Job summary

Cofertility is seeking a dedicated Member Advocate to manage cases for egg donors (Split Members) as they navigate the egg freezing and donation journey. You will own a portfolio of donors at different stages, coordinate with fertility clinics, and keep donor records airtight while guiding members from match through retrieval.

This role emphasizes exceptional communication, fast-paced multitasking, and a collaborative approach to build scalable processes as Cofertility grows.

Qualifications

• 5+ years experience as a case manager/coordinator handling multiple cases.

Responsibilities

• Advocate for Split Members through egg donation journey.
• Own day-to-day case management for a portfolio of donors.
• Coordinate with fertility clinics and partners.
• Maintain donor records and timelines.
• Educate members about the process and expectations.
• Escalate issues to appropriate teams when needed.
• Track progress in CRM and ensure proper documentation.

Skills

Case management

Customer communication

Multitasking

Process improvement

Collaboration

Empathy

Google Suite

CRM tools

Tools

CRM tools

Google Suite

Job description

Cofertility is seeking a dedicated Member Advocate to manage cases for egg donors (Split Members) as they navigate the egg freezing and donation journey. You will own a portfolio of donors at different stages, coordinate with fertility clinics, and keep donor records airtight while guiding members from match through retrieval.

This role emphasizes exceptional communication, fast-paced multitasking, and a collaborative approach to build scalable processes as Cofertility grows.