Remote Member Experience Specialist

Chevron Federal Credit Union; United States; A distancia; USD 38.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentives

401(k) with company match 8%

Health, dental, vision insurance 80%

PTO and sabbaticals

Descripción de la vacante

Chevron Federal Credit Union in the United States seeks an intermediate level Call Center Specialist who delivers excellent member experiences by responding to inquiries in a courteous, accurate manner. Builds trusted member relationships through active listening and solution finding while following security and confidentiality guidelines.

You will handle complex member requests across Lending, ATM/Debit, Online/Mobile Banking, Foreign Currency, Wires, and more, and you will process transactions

Formación

• 2 to 5 years’ call center experience.
• High school diploma, GED, or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

Responsabilidades

• Assist members by providing information on membership, products, and services.
• Handle complex member requests across multiple workgroups.
• Process transactions: transfers, payments, updates, and more.
• Promote products and services to meet member needs.
• Document interactions in CRM and follow security protocols.

Conocimientos

Effective communication

Active listening

Basic math

Confidentiality

Attendance

Typing 40 wpm

Windows apps

Educación

High school diploma

Herramientas

CRM systems

Outlook

Word

Excel

Zoom

Descripción del empleo

Chevron Federal Credit Union in the United States seeks an intermediate level Call Center Specialist who delivers excellent member experiences by responding to inquiries in a courteous, accurate manner. Builds trusted member relationships through active listening and solution finding while following security and confidentiality guidelines.

You will handle complex member requests across Lending, ATM/Debit, Online/Mobile Banking, Foreign Currency, Wires, and more, and you will process transactions