Remote Member Experience Specialist

Advantage FCU; City of Rochester (NY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical & dental coverage

Vision coverage

FSA/HSA options

Paid holidays & vacation

401(k) with company match

Training & development

Tuition assistance

Volunteer opportunities

Work-life balance

Banking perks & discounts

Employee recognition

Job summary

Advantage Federal Credit Union is hiring a Remote Service Specialist in the Rochester, NY area. You will deliver exceptional service to members contacting AFCU via various channels and generate new business from online queues while building member relationships.

The role requires at least a high school diploma and 1 year in a similar role, with strong communication, customer service, and PC skills. The position follows a hybrid schedule with onsite and remote work options.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year in a similar or related position.
• Excellent communication skills and strong attention to detail.
• Proficiency with a PC and Microsoft Office.

Responsibilities

• Maintain knowledge of AFCU products and services to accurately process member transactions.
• Proactively identifies members’ needs to cross-sell AFCU products.
• Assist members in a calm, polite, and professional manner.
• Coach members through the loan application process and related steps.
• Proactively outreach with calls to address members’ financial needs.
• Attend training and perform other duties as assigned.

Skills

Communication skills

PC proficiency

Customer service

Relationship building

Attention to detail

Flexibility with shifts

Education

High school diploma or equivalent

Job description

Advantage Federal Credit Union is hiring a Remote Service Specialist in the Rochester, NY area. You will deliver exceptional service to members contacting AFCU via various channels and generate new business from online queues while building member relationships.

The role requires at least a high school diploma and 1 year in a similar role, with strong communication, customer service, and PC skills. The position follows a hybrid schedule with onsite and remote work options.