Remote Member Experience Coordinator

ISHE; Pearland, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is hiring a Member Experience Representative to support outreach and ensure a positive member experience across our health plan programs. You will perform welcome calls, disenrollment calls, member check-ins, and health screening reminders, coordinating with multiple departments to deliver high-quality care.

The role offers remote opportunities with a comprehensive benefits package and competitive hourly pay between $18 and $32 per hour for

Qualifications

• High School Diploma or GED from an accredited program.
• 1+ years of customer service experience in a contact center environment.
• Excellent customer service and telephone etiquette.
• Critical thinking skills; computer literate.
• Ability to remain focused and on task while maintaining a professional attitude.
• Ability to multi-task.
• Excellent communication and listening skills, ability to read, speak, write, and understand the English language.

Responsibilities

• The Member Experience Representative supports member outreach activities to ensure a positive customer experience
• Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members
• The Member Experience Representative maintains documentation in share point and other systems to accurately capture call outcomes
• The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience

Skills

Customer service

Telephone etiquette

Critical thinking

Multi-tasking

Communication

English proficiency

Spanish bilingual

Education

High School Diploma or GED

Job description

Kelsey-Seybold Clinic, part of the Optum family, is hiring a Member Experience Representative to support outreach and ensure a positive member experience across our health plan programs. You will perform welcome calls, disenrollment calls, member check-ins, and health screening reminders, coordinating with multiple departments to deliver high-quality care.

The role offers remote opportunities with a comprehensive benefits package and competitive hourly pay between $18 and $32 per hour for