Remote Member Experience Specialist

Texas Health Institute; Pearland, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Kelsey-Seybold Clinic in Houston is seeking a Member Experience Representative to support outreach activities and deliver a positive customer experience for health plan members.

Responsibilities include welcome calls, disenrollment and health screening reminders, and documenting outcomes in SharePoint and related systems. The role emphasizes teamwork across departments to ensure high-quality member interactions.

Qualifications

• High School Diploma or GED from an accredited program.
• 1+ years of customer service experience in a contact center.
• Excellent customer service and telephone etiquette.
• Critical thinking, computer literate, and able to multi-task.
• Strong reading, writing, and speaking English skills.

Responsibilities

• Support member outreach to ensure a positive customer experience
• Perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls
• Maintain documentation of call outcomes in SharePoint and other systems
• Coordinate with other departments to support a positive member experience

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Critical thinking

English literacy

Education

High School Diploma or GED

Tools

SharePoint

Job description

Kelsey-Seybold Clinic in Houston is seeking a Member Experience Representative to support outreach activities and deliver a positive customer experience for health plan members.

Responsibilities include welcome calls, disenrollment and health screening reminders, and documenting outcomes in SharePoint and related systems. The role emphasizes teamwork across departments to ensure high-quality member interactions.